If I have more than one academic qualification, should I upload each supporting document in separate files?
No. Only one file would be allowed to upload for each item. Please combine your documents into one file before uploading.
I can’t login my account. What do I should?
The System is only accessible upon your acceptance of the offer (normally a week after GS’s receipt of all required documents and payment). If you already registered an account before and forgot your password, you might register the account again and new password will be provided to you.
Why my document is rejected?
For disqualify documents, email would be sent to you for asking re-submission. You might refer to the stated reason for rejected document in the email. Should you have any further queries, please feel free to contact us.
Will I be notified after successfully submitted my online visa application?
An auto-email will be sent to you for acknowledging the receipt of your online submission; you will be notified by email for provision of documents in due course, in case there is any missing/reject document.
Is there any document I need to submit in hardcopy?
Yes. Except for uploading to University Student Visa Application System, you are required to mail the Original Form ID995A to Graduate School; Please remember to enclose the Cover Page when you return the Original Form ID995A to Graduate School; otherwise your application might not be processed.
Will I be notified when my application is sent to Immigration Department?
Yes, if both of your hardcopy & softcopy documents are fine for submission, an email would be sent to you for notifying that your visa application is going to send out to Immigration Department. Please be noted that student visa application normally takes at least 2 months to proceed after sending to Immigration Department. If you have not received any updates from GS after 2.5 months since your application is sent out to Immigration Department, please contact us immediately.
Is there any file size limitation for my upload document?
Yes. The maximum size for each upload file is 2MB.
Is there any file type limitation for my upload document?
Yes. Only .jpg or .pdf format would be accepted.
Will the delivery address on University Student Visa Application System update the previous address I provided in my application?
No. The delivery address on University Student Visa Application System is solely collected for the purpose of mailing visa/entry permit label. If you wish to update your address in University record, you are required to update your personal information via the University’s online portal – BuniPort after your registration date or write to firstname.lastname@example.org.
Why can’t I update my delivery address?
No more update on mailing address is allowed since we are preparing to mail out your visa label. If you wish to update your address, please check with us at email@example.com.